Troubleshooting

Login Denied

If you're trying to log in to your TH account and getting a message stating your account is not activated.…
If you're trying to log in to your TH account and getting a message stating your account is not activated. It means your account is not activated. All accounts need to be activated by an activation link that arrives via email to the address you provided.
 
The most possible reasons for not receiving any activation email :
  1. Slow Internet- Most of the time your activation email will be in your inbox in a matter of minutes. But, in a a small percentage of the time the activation email can take longer than expected. Emails can take time to travel across the Internet, so give it at least 15 minutes to arrive.

  2. Spam or Junk Mail folder- Sometimes emails from real people and companies get routed to our spam folder.  Check the spam/junk folder of the email account you used to register. 

  3. Add our Email address to your Contacts or Trusted Email List - More details Add Email Contact
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Email 402 Error Link

Just Registered on website. But the activation link in received Email is showing 402 error page. Most common reason for…

Just Registered on website. But the activation link in received Email is showing 402 error page. 

Most common reason for this Error is 'already activated account'. 

Try to login with username and password. If error persists, Get In Touch with our technical team.

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Refund Policy

At TeleradiologyHUB, we take pride in the services offer and we aspire to provide the best support at any point…

At TeleradiologyHUB, we take pride in the services offer and we aspire to provide the best support at any point of time. Because we are committed in providing you the best service, every Membership payment comes with a 5 day money back guarantee.

If you are unsatisfied with our service, we will be happy to provide a full refund of your purchase within the first 5 days of Registration. No refund will be provided if request made after 5 days of Registration. 

However, TeleradiologyHUB reserves the right to refuse refunds if there are any abuse in our refund policy detected. This is to protect you as the consumer and ourselves. 

To obtain a refund, you may reach us through our Contact Page.

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Account Blocked

Login denied! Your account has either been blocked or you have not activated it yet. If you get similar message…
Login denied! Your account has either been blocked or you have not activated it yet.

If you get similar message of Account Blocked when you try and log into the website please make sure you have clicked on the activation link included in the welcome email you have received when you registered a new account at the website.

*Check Welcome Email containing activation link in Inbox and SPAM Folder (if not found in Inbox) of your Email Account.

If you have clicked on the account activation link and you still get the message Account Locked please contact us at the website.

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Disappeared Listing.

My Name / Listing is disappeared from 'Radiologists'. This is most likely due to some EDIT / CHANGES made by…

My Name / Listing is disappeared from 'Radiologists'.

This is most likely due to some EDIT / CHANGES made by you in your Listing. The addition of new information is moderated. Once verified by the Moderator Team, the listing is re-publish, which may take upto 48 hours.

Also try to clear your Browser cache and load the page again.

In case, if you don't see your listing beyond 48hours of EDIT (even after clearing CACHE), inform us through Contact Us link.

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